Select your startup disk, hold Shift and click Continue in Safe Mode. Then turn it on and keep on holding the Power button until the startup options appear on the screen. If you own an Apple Silicon MacBook, shut down your device completely. Use either shift key to boot into Safe Mode. You can release the Shift key when the login window appears on the screen. You need to press the key while your Mac is starting up. To enter Safe Mode on an Intel-powered Mac, restart your computer and then hold the Shift key. The tool runs a quick checkup of your disk, deleting unnecessary system caches and files. There’s another major advantage to using Safe Mode. If this problem is caused by other programs that load when you boot up your Mac, it should be gone in Safe Mode. Use this method as well, and check if Apple Mail is catching up. Other users said they deleted all of their MailData items for Exchange and moved their messages in OWA or Outlook. If the issue persists, navigate to ~/Library/Mail and delete the Exchange folders (that should be the V7 or V8 folder). Deleting and setting up your Exchange account helps you refresh your connection to the servers. Microsoft regularly pushes behind-the-scenes Exchange updates and patches which can disrupt the sync process. Keep in mind that the email sync process does not just depend on your iOS or macOS devices, it also depends on the Exchange server itself.
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